At the beginning of the visit the assessor will explain the examination process to the elderly person and the person who requested to be present during the visit. The assessor will answer questions, and record what they hear from the elderly person and their family.
The elderly person's cooperation will enable the examination to be carried out in the best way possible. However, the elderly person has the right to stop the visit at any stage.
Acquaintance and data collection
In order to get to know the elderly person better, the assessor will ask him or her a few questions, and will hear from them and the person present throughout the visit about the way they normally function.
The assessor will observe the elderly person in their home and ask him or her to present the accessories they use, their medication, and any medical documentation they possess. Any information is important and relevant to assess a claimant's functioning capacity.
Functional examination
If the assessor cannot determine the claimant's ability to perform daily functioning activities based solely on what they have seen and heard, the assessor will ask the claimant to perform some of them: putting clothes over clothes, washing hands, heating and serving food. The demonstration will be performed with the claimant, in a considerate way and while completely maintaining the claimant's privacy. If the claimant needs help, the assessor will provide it. Claimants will not be asked to perform any action that might endanger them.
Visit summary
The assessor will summarize the visit with the claimant and those present, and will leave an explanation page and recommendations.
Continued handling of the claim
Following the visit, the assessor will present their findings to the National Insurance Institute, which will make a decision regarding the claim within approximately two weeks from the assessor's visit and send a reply to the address indicated in the claim form.