Support and information call center *9696
The National Insurance Institute's Counseling Service for the Elderly operates a national support and information call center,
*9696 or 02-6709857. A humane response is given from Sunday through Thursday, between 9:00 and 13:30.
After its operating hours a voice message and we will call you back.
Please note, considering the security situation, one can also contact the support center by email at: 9696@nioi.gov.il
The call center service is provided by volunteers who have undergone vocational training and will gladly provide you a professional and personal service.
The call center offers information on the following topics:- Take-up of rights at the National Insurance Institute;
- Information on rights and services in the community;
- Counseling on subjects relevant to senior citizens;
- Personal support and a sympathetic ear.
- Help in completing and submitting a claim for long-term care benefits.
Contacting the department at your local branch
The department of counseling to the elderly can be contacted at your local branch of the National Insurance, using these phone numbers:
- In Hebrew: 02-6463400
- In Arabic: 02-6463401
- In Russian: 02-6463402
- In Amharic: 02-6463403
- In English: 02-6463404