How to submit the claim

A claim for a disabled child allowance must be submitted by the child's parent or guardian. For single parents, the claim must be submitted by the parent having custody of the child.

Important ! Each single parent is allowed and can receive information about his child through the *6050 call center and in service centers in branches. If that parent wishes to receive from us information on a regular basis, he must update another address for a minor at the Population and Absorption Authority.

If the child is hospitalized or treated in a child development center, it is possible to submit a claim with the "First Class" service through a social worker of the hospital or child development center in which the child is treated.

Documents to be submitted

1. Claim Form for Disabled Child Allowance (fill and send the form on-line / download the form).
2. Updated medical documents regarding the child's medical and developmental condition from the last year to let examine allowance eligibility for a retroactive period of up to 12 months.
3. Additional documents depending on the child's disability or disease.

 The claim and its attachments shall be sent by the following manner:

• Fill out the on-line claim form on the website and then send it on-line with additional documents in attachment.
• Fill out the claim form over the phone via a  representative at this number: *3928
• Fill out the claim form by hand and send it, with additional documents in attachment, on-line via the website.
• Submission of claim and documents by post, fax or in the service box of your local branch based on your place of residence.

After claim submission, if necessary, the parents and the child will be summoned for examination by the Medical Board.

You are entitled to get, free of charge, advice and preparation for appointments at the Medical Board provided by "Helping Hands" service centers.

Submitting a repeat claim / claim for worsening situation

• If the claim you have submitted was denied - you can submit a new claim once a period of six months has elapsed from the date of denial.
  
• If there's a worsening of the child's condition - and it is supported by a medical certificate, you can submit a claim for reexamination.
  A physician from the National Insurance will check if there is indeed a worsening of the child's condition, or that new facts arose which justify an increase of the allowance rate. You can submit this claim to the handling branch directly using the document delivery service on the website.