The service of public inquiries of the National Insurance is the address for insured people willing to complain about any issue related to the fields of activity of the National Insurance.
Before contacting the Public Inquiries Department, we advise you to first explore the possibility of inquiring through the website by means of a personal inquiries form or general questions form, and the possibility of contacting our call center, branches and other channels.
Complaint can be filed on the following issues:
- Action or decision by the National Insurance or one of its employee against good management or in violation of National Insurance's laws or regulations.
- Deficiencies in service or interaction with the insured.
- Deficiencies in working processes.
Complaint handling process:
We will transfer de complaint for verification before the branch or the Department, while overseeing the plaintiff's take-up of rights and, if necessary, we will enquire with other relevant agents, such as the concerned vice-general director, legal counsel.
At the end of the verification, we will send a written response to the complainant.
We regard each complaint with great importance, and will work to achieve, as must as possible, a wide, professional and exhaustive verification, and learn the required lessons.
For a fast processing, please see to give the following details:
- One must give personal information: first name, last name, full identity card number.
- One must mention a full mailing address, zip code included. A response will be sent to the desired address, only if it is updated in the system of the National Insurance.
- It is advisable to be brief and only mention essential points that will ease the examination of the request.
- Do not inquire about matters subject to or under pending legal review or that have been ruled after legal proceedings.
- A request sent to the Public Inquiries Department will not suspend any other proceedings, including enforcement proceedings, nor time limits set forth by law for filing appeal.
You can send us inquiries through the following channels:
- By mail: Public Inquiries Department, Weizmann boulevard. 13, Jerusalem 9543707
- By fax: 02-6525038
- By telephone: 02-6709070, from Sunday through Thursday, between 13:00 and 15:00.
Please note that telephone response is only intended for inquiries related to the processing of inquiries already submitted to the department.
For other inquiries, you must contact the national call center by dialing *6050.