The National Insurance, which is responsible for the treatment of victims of terror and hostilities and their families - has opened a hotline dedicated to the families of the wounded and those who have lost their loved ones , as well as the families of wounded persons who have been hospitalized
The special hotline that has been opened is exclusively for the wounded people and families who have lost their loved ones due to the security situation in the country to provide them with response and assistance on their rights in this emergency situation.
The hotline number is: 02-6269999 and it will operate from Sunday to Thursday, between 8:00 and 20:00, and Friday between 8:00 and 14:00.
The line will include National Insurance staff, social workers who will provide immediate response to the wounded and families.
Your rights are as follows:
For families of wounded hospitalized across the country:
You may be entitled to compensation for the loss of income of a family member staying at the bedside of the wounded, family members for living expenses, travel, parking and accommodation if they live far away from the hospital or in exceptional circumstances.
For families of victims of terrorism and hostile actions:
The National Insurance initially offers "bereavement expenses" (widowhood, burial), assistance with the maintenance of the burial site and the tombstone, psychological, mental and complementary medicine care, the National Insurance assists with the transport to the funeral, brings relatives from abroad, and participates in the purchase of a burial plot, and more.
After this stage, hostile actions and rehabilitation departments of the National Insurance will support families in their economic and professional rehabilitation, help them if necessary with services in the field of housing, vehicles and mobility, financing of medical affairs, various subsidies, etc.
For the injured:
They may be entitled to monthly allowances, reimbursement of expenses for medicines, medical assistance devices, reimbursement of travel expenses for medical care, benefits during the treatment period.
In addition, families of the wounded who have been hospitalized throughout the country may be entitled to compensation for loss of income of a family member who stays at the bedside of the wounded person, eligibility of family members to cover living expenses, travel, parking and accommodation if they live far away from the hospital or in exceptional situations, etc.
After this initial step - the National Insurance will accompany the wounded and their families in the recovery and rehabilitation process with social consultants and experts from the hostile actions and rehabilitation departments.
It should be noted that the solutions offered to victims of hostile actions are identical to those of the security forces, apart from the fact that the treatment of civilian victims of terrorism falls under the National Insurance.
For victims of anxiety:
In the meantime, the National Insurance has approved funding of help to anxiety victims provided by psychologists and social workers specialized in trauma. Care will also be provided via Zoom to allow you to stay in or near a shelter, given the sensitive security situation. Assistance includes, among others: immediate treatment funded by the National Insurance, up to 12 psychological treatments (if necessary, additional treatments will be approved), personal treatments adapted to children and families. Personal, couple or family care may be provided.
It is not at all necessary to contact the National Insurance regarding anxiety treatments – the organization will work directly with the assistance centers. A complete list of all resilience and assistance centers on the National Insurance website and in full cooperation with the Ministry of Health.
The Ministry of Health has sent the National Insurance a list of most of the wounded scattered in hospitals, the National Insurance, on the instruction of its Acting Director General, Mrs. Yarona Shalom, will visit the hospitals reaching out to the wounded and their families, as soon as access to hospitals is possible. At the same time, the National Insurance will initiate contacts with the wounded, starting with the seriously wounded, then with all the others victims, in order to help them and accompany them in the process of recovery and return to normalcy, as much as possible.
At present, we are studying the possibility of installing service stations in hospitals where most of the wounded have been hospitalized, in order to provide an immediate response to anyone in need.
Yarona Shalom, Acting Director General of the National Insurance: "The National Insurance is an important body active throughout the country and, unfortunately, we are used to emergencies of terrorism and hostility, as well as large-scale crises as was the case during the Coronavirus crisis. Right now, we have opened an emergency center for families of the wounded and bereaved families, we will move between hospitals, work in cooperation with relevant ministries and quickly transfer information in order to provide assistance to the wounded and families. The National Insurance, as an integral part of the Israeli people, has also suffered losses among its employees and their relatives, and many employees have been deployed in the reserve service, but this will not prevent us from providing services and acting in every possible way to provide the best possible treatment. "